FAQFrequently Asked Questions

Paid plans apply to customers using DEXTRE as a Maker (seller). DEXTRE is free for customers and business partners using it as a Buyer (purchaser).

All DEXTRE features are included in the base fee, and there is no initial fee.
The base fee changes when the number of users or brands, or the storage volume, exceeds the included allowance. See the Pricing Plans page for details.

Payment is available by bank transfer or credit card.

Monthly plans are billed each month, six-month plans are billed once every six months, and annual plans are billed once per year.

For annual and six-month plans, a change takes effect in the month after the current contract period ends. For monthly plans, a change takes effect in the following month.
Example: If an annual plan renews in March, a request made in January to switch to a monthly plan takes effect in April.

There is no automatic charge when the trial ends.
You will only be charged after the 30-day free trial if you choose and subscribe to a paid plan.

The free trial is available once per company.

Yes. Dedicated staff with implementation experience across various industries can assist with data registration, migration, and demonstrations of transaction workflows.

A Maker is a DEXTRE user who receives orders as a seller. Makers can manage the entire process from receiving orders through payment collection in one connected workflow.

A Buyer is a Maker's customer who places orders through DEXTRE. Once invited by a Maker, Buyers can order products online. External partners such as distributors and press offices can also be invited.

A One'd account is the user account used to access DEXTRE. One account can be registered with both Makers and Buyers, and can participate in multiple Maker and Buyer organizations.

From Maker Settings, send an invitation email to the person you want to add. The person is added after accepting the invitation.

From Buyer Management, send an invitation email to the customer's email address. The Buyer is added after accepting the invitation.
Before sending the invitation, you can set the currency and transaction terms, such as discount rates, DDP, or EXW, so prices are displayed under the terms assigned to that customer.

Yes. Import an Excel file containing customer information to register Buyers in DEXTRE, then send invitation emails to them in bulk.

No. You can invite any number of companies and users at no additional cost.

Buyer invitations and registrations are managed by brand. A Maker with multiple brands must invite each Buyer separately for each brand.

From Buyer Management, send an invitation email to the new contact person. They can use DEXTRE after accepting the invitation.

Yes. Send the customer an invitation email; they can begin transacting after setting a password from that email.
DEXTRE also provides Offline Buyers and Order Links.
Offline Buyers: Create an order in the management screen for a customer without an account and continue the transaction in DEXTRE.
Order Links: Share a direct URL to a web catalog by email, LINE, or Zoom chat. The customer registers an account when placing the order.

Yes. You can set terms for each customer, including payment currency, Incoterms such as EXW or DDP, discount rate, closing and payment cycle, deposit, visible web catalogs, and custom attributes.

Yes. There is no limit on the number of colors or sizes. Define the colors and sizes used by each brand and associate them with products to collect orders by each color and size.

Yes. You can freely create templates with two, three, four, five, or more levels to match your SKU structure.
Examples: Color only (one level); Color and Size (two levels); Material, Color, and Size (three levels).

There is no limit on the number of products within the included 50 GB of storage.
For more than 100,000 SKUs, a separate quotation is required.

There is no limit on the number of web catalog images and videos within the included 50 GB of storage.
For more than 100,000 SKUs, a separate quotation is required.

If you exceed 50 GB, you can add storage in 10 GB increments for JPY 500 per month, excluding tax. You can also delete unused videos and images to free space. We recommend retaining product information linked to transactions.

You can freely create taxes such as consumption tax and value-added tax, then select the applicable countries for each product. Reduced tax rates can also be configured.

Yes. A tax rate can be set for each type of tax.

Yes. Custom attributes can be added to products and Buyers and selected as fields for order aggregation. Master data matching an external system can also be added for each brand configured in DEXTRE.

Yes. Product data can be exported to a core business system or accounting package. Product attributes can hold codes needed for integration, and files can be output in a format suitable for the destination system.

Yes. Options can increase or decrease the displayed price.
Example for eyeglass lenses: None -JPY 1,000; Clear JPY 0; Black JPY 0; Photochromic JPY 5,000.

Add the URL of a video uploaded to a streaming service such as YouTube or Vimeo to the web catalog.

Add the URL of HTML5 content hosted on a server to the web catalog.

Create at least one web catalog before registering product information.

A product cannot be deleted while it is registered in a web catalog. Remove it from the catalog first, then delete it.

FASCINATE Inc., DEXTRE's production partner, offers 3D and 360-degree photography, video production, and model photography at special rates.
Production inquiries: FASCINATE Inc.
Email: info@fascinate.jp
Phone: 06-6575-9912

Yes. Invited and registered customers can place online orders from a web catalog as Buyers. They can also review transaction status and download web catalogs or favorite lists from their dedicated screen.

No. You can create any number of web catalogs.

Order data can be used to create delivery notes, invoices, and trade documents, and to manage inventory and payments. Orders can be managed by web catalog.

Yes. A product can be registered in multiple web catalogs.

No. Only invited Buyers can view it. You can also set the visible web catalogs and prices for each customer.
Web catalogs are not shown in Google search results.

Yes. Order data can be exported to or imported from Excel, core business systems, and accounting packages. Exports can be configured to match the destination import format.

Yes. You can create an Order Confirmation from an online order placed by a Buyer. You can choose whether Buyer approval is required and send the confirmation to the Buyer.

Yes. When creating the confirmation, you can adjust order quantities and discount rates to change the amount.

If the Buyer approved it by email or another method instead of in DEXTRE, the Maker can manually approve it from the management screen.

Yes. Individuals can be invited and registered as Buyers by selecting Individual during registration. Orders can be received through web catalogs, Order Links, inventory sales, proxy orders, and other methods.

No. Individual and company Buyers use the same order and transaction features, including aggregation, delivery, billing, and payment management.

Yes. You can register an order on behalf of the customer as a proxy order. After registration, the transaction can continue through aggregation, delivery, billing, and payment management in DEXTRE.

Order data can be aggregated by product, customer, SKU, catalog, country, and transaction terms, and exported as an Excel file.

Yes. Only a Maker can cancel an order. It can no longer be canceled after Undelivered SKU data has been created from the order for delivery management.

The Undelivered List shows products and quantities that remain undelivered for each customer. After a Buyer approves an Order Confirmation, an Undelivered List is created from the order data. Select products from this list to create a delivery note.

Yes. You can set a delivery date for each product and display the scheduled delivery date.

Yes. You can create commercial invoices, pro forma invoices, packing lists, and credit notes. HS codes and material information must be registered in advance.

Yes. Makers and Buyers can use DEXTRE in Japanese, English, and Chinese. The management screen and web catalog can use different languages, such as Japanese for management and English for the catalog.

Product prices can be displayed in 23 currencies, including major international currencies.

You can create several invoice types from order data and Order Confirmations: deposit invoices, balance invoices, NET invoices, consolidated invoices for unbilled deliveries, deposit pro forma invoices, and balance pro forma invoices.

Yes. Create entries for repairs, shipping, returns, or credit notes for Buyer overpayments to adjust the invoice amount.

An adjustment entry is created for the difference and can be linked to the next invoice.

Yes. DEXTRE can create qualified invoices and set a registration number for each business location address.

Yes. Reduced tax rates can be configured.

Based on invoices created in DEXTRE, you can review the outstanding balance for each Buyer, displayed by currency. Import a payment confirmation file to update payment status.

Yes. The DEXTRE Merchant API is available to users with a Maker account. See DEXTRE Merchant API for details.

Yes. The DEXTRE support desk assists from preparation through adoption by internal teams, departments, and customers. Support continues until stable operations are established, including operation guidance and data migration or integration.
Support staff are Japanese; web manuals are available; and initial setup can be provided as a paid service.

Yes. Dedicated staff with implementation experience across various industries can assist with data registration, migration, and demonstrations of transaction workflows.

DEXTRE is an online sales management system specialized for wholesale transactions. It supports businesses from one-person operations to large enterprises; online ordering from domestic and overseas customers; unified order, inventory, billing, and payment management; customer-specific prices, products, and transaction terms; multiple languages and currencies; and trade document creation.

Yes. Anyone with experience in basic wholesale operations can use its simple, intuitive interface. Web manuals are available for Makers and Buyers, and dedicated staff provide operational and implementation support.

No special preparation or equipment is required.

Yes. DEXTRE provides templates for bulk registration of transaction and product data. A paid initial setup service is also available, with dedicated staff handling or supporting the settings and registrations needed to start DEXTRE.

Yes. DEXTRE can create export templates matching the import formats of core business systems and accounting packages such as freee and Yayoi Accounting. You can also select the DEXTRE functions needed for your operations and systems.

You can export order, product, delivery, invoice, and customer data.

DEXTRE is updated regularly and strictly manages and protects customer information.

No. DEXTRE requires an internet connection.

Yes. DEXTRE supports smartphones, computers, and tablets. Some Maker screens may be difficult to view on smaller displays because of the amount of information shown.

DEXTRE does not provide customer-specific customization. The service is continuously updated based on customer inquiries. See Update Information for details.

Check your email address and password again. If you have forgotten your password, reset it.

Use the applicable page below.
Maker password reset
Buyer password reset

Cancel the paid plan from the management screen. There is no cancellation fee, but no refund is provided for cancellation during a contract period.